Privacy policy 

 

Reaya is an application specialized in healthcare. It is the first app that enables you to book an appointment with the most suitable doctor in Baghdad. You can find a list of the best doctors in every specialty you need, and get the nearest doctor in your area at the time your doctor will be available on. Reaya aims to decrease suffering through helping doctors to get more patients and increase their experience, on the other side help patients get the best doctors at the right time.  

 

Overview 

 

We thank you for taking a part of your time to read our privacy policy of the Reaya app. This policy explains the types of information that the app may need from you and how it is used. The privacy of Reaya app fully respects your privacy and works hard to keep your data safe and confidential.

 

Please note that when we refer to "you" or "the user" or "the patient" or "doctor" in this case we mean "service provider" and “service seeker”. When referring to "we" or "the application" in this case, it is intended as a Reaya app.

 

By using the Reaya app, you confirm your acceptance of the privacy policy on this page. If you have any questions or concerns, please feel free to contact us.


 

The data we collect 

 

Reaya app collects some information that helps it provide the service in the best possible way, whether for the service seeker or the service provider. And also in order to facilitate communication between all parties. Among this information that he collects:

 

For service seeker: 

 

  • Name 

  • Phone number

  • Email 

  • City 

  • Address 

  • Password 

 

For service provider: 

 

  • Name 

  • Phone number

  • Email 

  • City 

  • Clinic location 

  • Password 

  • Speciality 

  • Professional practice licence 

  • Years of experience

 

All this data must be accurate and 100% correct and be updated all the time in order to deliver effective service.

 

Why we collect this information

 

Reaya collects this information for the purpose of: 

 

  • To determine on a dynamic basis whether or not a service should be provided to you

  • Providing services in a decent and appropriate manner as you expect from us. For example: we cannot provide the service to you if we do not obtain the name, e-mail address, specialization, and a certificate proving the practice of the profession.

  • In order to use the information and analysis to improve and develop the Service

  • In order to contact you and provide appropriate notifications about the services provided by the application or the offers or updates that take place on our services

  • Help reduce potential risks to the application for example, fraud or spam

  • We generally use this data in order to fulfill reservations made through the app

  • Understand how visitors interact with the application and our services, so that we can improve usage to provide more effective services.

 

Data and information protection

 

In Reaya, we protect the data you provide to us in accordance with international standards for the protection of digital data and information. Therefore, we take all adequate measures in order to preserve and protect your data completely from loss, missing, unauthorized access, alteration or disclosure. Therefore, access to this data is limited to employees, agents and other external parties who need to know this data in order to provide the service in the appropriate manner that has been clarified. Third parties only process your personal data based on our instructions, and ultimately everything is done in complete confidentiality and security. 

 

Reaya app databases and its information are stored on secure servers with appropriate firewalls, and we also check the application and landing page from time to time in order to search for any security gaps and vulnerabilities in order to address them in order to adhere to the security and safety standards for all app users.

 

We care about the use of an SSL certificate that helps us send and receive data in a safe manner by encrypting it in order to maintain the security and confidentiality of the information

 

At the same time Reaya is care  about protect users' data and information, you, as a user, must also protect your information and data by relying on a strong password, not to log into the app from any device other than your personal device, and not to share the username or password with anyone; In order to protect your data. You alone are responsible in front of us to protect your password and not to lose it.

 

How long we kept your data

 

The data is mainly kept on Reaya database until you delete your account with us. We will retain your personal data for an estimated period in order to fulfill the purposes for which we collected it, including the purposes of meeting any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event that a complaint is lodged or if we believe there is a potential for litigation in relation to our relationship with you.

 

After the period we need for your information has expired, the corresponding data is routinely deleted, as long as it is no longer necessary to fulfill our services.

 

Cookies policy 

 

Cookies are small files that a website or service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the website or service provider's systems to recognize your browser and capture and remember certain information.

 

There is some other information that is collected through cookies that we use. Among this information is your IP address, the device you use, the language you depend on to browse the app, the pages you visit in the app, and the duration of your stay in the app in order to provide you with a better service as a unique visitor in the next times that you browse in order to provide offers and services as appropriate. 

 

At the beginning, you will see a notification to agree to or not to use cookies. You can also turn off cookies through your browser settings; However, in this case, our services may not function optimally for you.

 

Disclosure of data to third parties

 

In Reaya we do not sell, rent or disclose the information you provide to us to any third parties. However, this does not include the parties who help us to provide our services to you, whose access to your data is legal and in accordance with applicable information protection and confidentiality laws.

 

We may also disclose your information when we believe its disclosure is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 

Third-party links

 

In some cases, some links to external parties may be included or perceived, for these sites they have their own privacy policy separate and independent from our privacy policy. So in this case, we disclaim our full responsibility for the content provided by these parties or the information they request from you. However, we strive to protect the integrity of our site and welcome any feedback on these sites. We strongly advise you to review the Privacy Policy and terms and conditions of every website you visit

 

Your right to the application

 

You have the right to: 

 

  • Request access to your personal data (known as "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to ensure that we are lawfully processing it.

 

  • Request to correct the personal data that we keep about you. This enables you to correct any incomplete or inaccurate data we keep about you, although we may need to verify the accuracy of the new data you provide to us.

 

  • Request to erase your personal data: This enables you to ask us to delete or remove personal data where there is no good reason for us to continue processing it. You also have the right to ask us to delete or remove your personal data. However, we may not always be able to comply with your request for data wiping for specific legal reasons which will be notified to you, where applicable, at the time of your request.

 

  • Objection to the processing of your personal data: To object to the processing on this basis because you feel it affects the basic rights and freedoms. You also have the right to object as we process your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information that exceeds your rights and freedoms.



 

Privacy updates 

 

We reserve the right to make changes to the privacy policy at any time by providing a notice on this page or within the application or by sending you a notification through any contact information available to us. We highly recommend checking this page from time to time.

 

Your continued use of the application after the publication of the revised "Privacy Policy" means that you accept and agree to the changes. You are expected to browse this page from time to time so that you are aware of any changes we have made, so that you comply with them immediately.

 

If you have any questions after reading this page, please feel free to contact us. 

Download the app and start now!

  • email: hello@reaya.app
  • phone: +964 772 279 3773
  • address: Almansour Area, District 601, Street No 3, Home No 6 Baghdad 10013 Iraq

Copyright © 2021 Reaya. All Rights Reserved.