Terms of service 


Reaya is an application specialized in healthcare. It is the first app that enables you to book an appointment with the most suitable doctor in Baghdad. You can find a list of the best doctors in every specialty you need, and get the nearest doctor in your area at the time your doctor will be available on. Reaya aims to decrease suffering through helping doctors to get more patients and increase their experience, on the other side help patients get the best doctors at the right time.  




We thank you for taking a part of your time to read our terms of service of Reaya app. These terms govern the relationship between us and users in all aspects, as these terms represent a binding agreement between us and the users of Reaya app, on how to use the app properly. These Terms, along with the Privacy Policy, constitute the entire agreement between you and Reaya for any services we provide, and supersede all previous communications, representations or understandings, whether oral or written.


Please note that when we refer to "you" or "the user" or "the patient" or "doctor" in this case we mean "service provider" and “service seeker”. When referring to "we" or "the application" in this case, it is intended as a Reaya app.


By using the app, you confirm your acceptance of the terms of service on this page. If you have any questions or concerns, please feel free to contact us.


If you do not agree to the policy of the terms of the application of Reaya and its laws, please stop using the app, surely we are interested in your presence with us; But we will certainly understand your position.


If you do not agree to the policy of the terms of the application of Reaya app and its laws, please stop using the app, surely we are interested in your presence with us; But we will certainly understand your position.


Changing in terms of service 


We reserve the right to make changes to the terms of service at any time by providing a notice on this page or within the application or by sending you a notification through any contact information available to us. We highly recommend checking this page from time to time.


Your continued use of the app after the publication of the revised "Terms of service" means that you accept and agree to the changes. You are expected to browse this page from time to time so that you are aware of any changes we have made, so that you comply with them immediately.


If you have any questions after reading this page, please feel free to contact us. 


Reaya Services 


Reaya services include enabling healthcare service providers to offer services to more patients by providing timely diagnosis, treatment, or follow-up services; Whether it is an online, offline, or a home visit, these services are provided in multiple specialties. This, in turn, helps service providers increase their income and gain more experience.


On the other hand, Reaya helps the patient to communicate with the best doctors in the field, and the closest to them, and to obtain a diagnosis, treatment, and follow-up in the appropriate time without waiting in the clinic or hospital for hours, and at the same time obtaining an urgent diagnosis if the case needs that.


App access and account security


In order to use the app, you must create an account to activate the services provided and service seeker. Your use of the Reaya app requires that all registration information you provide is correct, current, and 100% complete. You agree that all information you provide is subject to our Privacy Policy. Among the information that is provided in order to register in the application:


For service seeker: 


  • Name 

  • Phone number

  • Email 

  • City 

  • Address 

  • Password 


For service provider: 


  • Name 

  • Phone number

  • Email 

  • City 

  • Clinic location 

  • Password 

  • Speciality 

  • Professional practice licence 

  • Years of experience


Regarding the username and password, you, as a user, must protect your information and data by relying on a strong password, not logging into the app from any device other than your personal device, and not sharing the username or password with anyone; In order to protect your data. You alone are responsible in front of us to protect your password and not lose it


In the event that you lose your password or sense that there are unusual actions occurring on your account, please inform us immediately in order to take the appropriate action towards your account, whether by suspension or closure; You are solely responsible for all activities that occur on your account or under your login information.


Terms of use


  • You undertake to use the app as you have reached the legal age (18 years).

  • For services for children or adolescents; You acknowledge and undertake that the member who registers in order to use these services is the parent / guardian of the child or teenager and is legally responsible for them.

  • You agree and undertake to use the app by providing correct, current and complete information; If the information provided by you is not correct or complete, we may refuse to provide you with service, suspend your account, or close it completely

  • All health services provided at a distance are not commensurate with emergency situations

  • In some cases, health services provided remotely are not appropriate when a physical examination is required and the correct diagnosis and proper medication dispensing depend on it

  • The telehealth services that we provide do not constitute an invitation or recommendation to take advantage of these services and are not intended in any way to substitute for a personal consultation with a medical professional and have certain inherent and fundamental limitations.

  • We advise and require you to make an independent evaluation regarding the accuracy, utility, and suitability of telehealth services before making any decision to rely on telehealth services.


Collecting payments


In Reaya app, the payment process is as follows:


  • Regarding the service provider, there are two methods: (1) A monthly subscription to the application in order to receive the service. (2) Or pay a specified percentage on each reservation made through the app


  • For the service seeker: The diagnosis, treatment, or follow-up account is paid after obtaining them by agreement between you and the service provider


Availability of service and scheduling of appointments


  • Diagnostic, treatment, or follow-up Reaya services are available in 3 forms: online, offline in the clinic, or home visit; This is done through the best doctors in Baghdad and in various specialties, but based on their willingness to provide these services according to their time and capacity.


  •  As for the service provider, you can specify the appropriate days and appointments for you, which enable you to receive patients on it and schedule your appointments through the application


  • You have the right to choose the right service provider for you, according to the proximity of the place or by choosing the appropriate time for you or the method through which you would like to obtain a diagnosis, whether online, offline, or home visit


  • The service provider has the right to refuse to provide the service if it does not fit his schedule or otherwise


Use prohibitions


Please, when using the app, do not:


  • Illegal use of the app or urging to use it

  • Violation, regulations, rules or applicable laws

  • Infringement of intellectual property rights or trademark 

  • Use the application to infringe on the intellectual property rights of others

  • Use the app for harassment, abuse, insult, harm, defamation, intimidation, or discrimination based on gender, religion, race, age, national origin, or disability.

  • Use the app in order to provide false or misleading information in any way

  • Downloading or transferring viruses to the application or using reverse engineering to harm the application

  • Use the app to collect information or track other people


Reaya has the right if you find any individual violating the prohibitions of use by suspending his account or closing the account and deleting immediately and not providing the service to them again


Intellectual property rights


The app and its entire contents, features, and functionality (including but not limited to all information, codes, texts, scripts, offers, images, video and audio, design,.....) are the property of the Reaya app or its licensors or other providers of these materials. All of this is protected by the laws of Iraq, copyright, trademarks, patents, trade secrets, and other intellectual property laws or property rights.


 You may not reproduce, distribute, modify, create derivative works, publicly display or perform, or republish, download, store or transmit any material on our app.


You may not access any part of the application or any services or materials available through the app or use it for any commercial purposes.


If you print, copy, modify, download, use or provide any other person with access to any part of the app, this is considered a violation of the terms of service, and immediately it will revoke your right to use the application and you must in this case, at our option, return or destroy any copies From the materials that I made.


No right, ownership, or interest is transferred from or to the app or any content on the site, and all rights not expressly granted are reserved by the app. Any unauthorized use of the application is a breach of our Terms of Service and may violate copyright, trademark, and other laws.




The app name, the various terms used by the app and the app logo, and all related service names, and designs are trademarks of the app. You should not use any of these without any prior written permission by the app. All names, logos, product and service names, designs, and other logos on this site are the trademarks of their respective owners.


Disclaimer of responsibility


  • We do not guarantee that your use of our service will be uninterrupted, secure, or error-free. While we always strive to ensure that our suppliers are licensed by international standards

  •  We also do not guarantee that our content will always be error-free, complete, accurate or up-to-date

  • We do not guarantee that the results of obtaining services will be accurate and timely

  • You agree that Reaya app can at any time disable services for a short period in order to update the app or modify any of the existing services

  • In no case shall we, our directors, our officials, our employees, our affiliates, or our agents be liable for any injury, loss, claim, direct, indirect, incidental, punitive, special or consequential damages of any kind, Including, without limitation, loss of profits, loss of revenue, loss of savings, loss of data, replacement costs, or any similar damages, arising from the use of any services or any products purchased using the service, for example but not limited to, any errors or omissions in any content, any diagnoses, medical advice or prescriptions, or any loss or damage of any kind that occurs as a result of using the service or any content (or product) that is published, transmitted or made available in another way through the service, Even if the possibility was warned.


Reaya aslo will not be held responsible for:


  • Relying on remote diagnosis in critical and emergency cases

  • Unethical or unprofessional behavior while providing services

  • Wrong or late diagnosis of a medical condition

  • Incorrect treatment, delay in treatment, or no treatment at all

  • Medical malpractice or negligence

  • Cancellation of the appointment, delay of the supplier, or not showing up at all for the examination date

In Reaya, we do not provide medical advice, diagnosis, or treatment. We also do not endorse or recommend that you are our specific service provider. We do not intend to practice medicine under any circumstances, rather, all of our goals are to help you only search and book the best doctor according to your medical needs. Therefore, you realize and acknowledge that Reaya will not be responsible for any damages, deaths, injuries, contracted diseases, losses, costs, or expenses of whatever nature resulting from the service provid




These conditions and all claims and procedures listed below are governed by and construed in accordance with the laws of Baghdad, State of Iraq. It also expressly and irrevocably submits to the exclusive jurisdiction of the courts of Baghdad, Iraq and waives any claims related to an inappropriate forum or venue.​​​​​​​

Download the app and start now!

  • email: hello@reaya.app
  • phone: +964 772 279 3773
  • address: Almansour Area, District 601, Street No 3, Home No 6 Baghdad 10013 Iraq

Copyright © 2021 Reaya. All Rights Reserved.